Delivery Policy
Delivery Policy
We strive to offer our customers a smooth and trouble-free delivery. Do spend a few minutes to understand how your orders will be delivered.
Only in Thailand
Feel free to browse Musclefodshop.com from anywhere in the world but we will only delivery within the Thailand, the Land Of Smiles.
Delivery Charge
We are pleased to announce that we have extended our free delivery promotion indefinitely.
Delivery Days
We do not deliver on Sundays and Public Holidays.
| Area | Leadtime | Information |
|---|---|---|
| Bangkok and Metropolitan | Next working day | Place order before 2 pm, receive it next day before 6 pm **Except place order Friday after 2 pm, Saturday and Sunday, receive it on Tuesday before 6 pm** |
| Amphoe Meuang (the main city in the province) |
Next working day | Place order before 2 pm, receive it next day before 6 pm **Except place order Friday after 2 pm, Saturday and Sunday, receive it on Tuesday before 6 pm** |
| Other Area | 2-3 working day |
Delivery Address
Please ensure your delivery address is valid, and contains the following details:
- Company / shop name (for businesses / shophouses)
- Number, Soi and building name (condominiums / apartments)
- House number (for private estates)
- Postal Code
Failure to provide a valid address will cause your delivery to be delayed.
If your address details are incorrect, please notify us immediately in writing by replying to your Invoice Email. Be sure to provide a valid mobile number as well just in case we need to call or SMS you regarding your delivery.
Payment Methods
Online Banking/123 Payment Gateway
- Please remain contactable on the day of your delivery
- Please ensure that someone is available to receive your order during your selected timeslot
- If no-one is available to receive your order upon arrival at your delivery address, the delivery attempt will be considered failed
- If the delivery attempt fails, your order will be returned to our warehouse the next working day
No Show
If your delivery fails to arrive on time, either
- Reply to your Invoice Email to let us know, or
- Drop us an email at Support@Musclefoodshop.com with the subject “Failed Delivery”, making sure to include your invoice no.
We will investigate all no-shows immediately and arrange for a re-delivery if necessary.
Feedback
We welcome all feedback at Support@Musclefoodshop.com
* Important Notes About Your Order
- We are unable to deliver at specific times
- We are unable to wait for more than 5 minutes at your delivery location
- If your address details are incorrect (wrong unit / block no. / postal code), please notify us immediately in writing by replying to your Invoice Email
- Orders cannot be modified once placed (e.g. change of address / items / flavours / sizes / colours / quantity etc)
- To cancel an order, please reply to your Invoice Email with your cancellation request.
- An additional 150thb fee will be levied for each unsuccessful delivery attempt